Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Hartshill Medical CentreAshwell RoadHartshill, Stoke-on-Trent, ST4 6ATTel: 0300 123 1893
Appointment Alert: In the month of January, 60 people failed to attend for their appointment. This equated to 17hours of GP and nurse time wasted due to non-attenders, 103 appointments lost ; Please be considerate to other patients and cancel unwanted appointments. Please utilise Walk in Centres and minor ailments schemes at your local pharmacies where appropriate. Thank you
Telephone lines open:
Monday, Tuesday, Wednesday & Friday 8.00am - 6.00pm
Thursday 8.00am - 1.00pm
Should you need to seek urgent medical advice when the surgery is closed, please telephone 0300 1231893 and listen to the full message which will advise on the appropriate action to take.
If you need medical help fast, but it isn't a 999 emergency, you can now call NHS 111 who will direct you to the local service that can help you best. Available 24 hours a day, 7 days a week, calls are free, including from mobiles
Alternatives to visits to Accident & Emergency Dept:
GP Led Walk-in centres offer same day, pre-bookable appointments with a doctor if you are not able to get an appointment with your own surgery. You do not even need to be registered with a GP.
Walk-in Centres in the area are:
Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Patients with an urgent dental problem and without a regular dentist can obtain advice and, where necessary, an emergency appointment by contacting the Dental Advice Line on 0300 123 0981.
The Advice Line is open Monday to Friday 08:00 – 17:00 and covers North Staffordshire and Stoke-on-Trent. Outside these hours and on Bank Holidays, advice can be obtained by calling NHS111.
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