Can We Help?
Do you regularly visit someone and take care of their needs, medication requirements, shopping etc. Are you under 16 and help to look after a parent who has medical needs, prepares the family meals, does the shopping etc?
We want to make sure you get all the support you need.
Please speak to the receptionist for more information.
Change to how you can make an appointment:
In an attempt to make our appointment booking system fair to all our patients, including those who work or cannot physically visit the surgery at 8.00am to queue for an appointment, we are changing how we make appointments.
As from 4/3/2019, between 8.00am-9.00am appointments may only be made by telephone. We will not be making appointments face to face at reception.
From 9.00am onwards, patients may visit reception to make an appointment.
This is in response to increasing amount of feedback from our patients and to give all patients an equal opportunity to make an appointment.
This has been discussed and agreed with members of the Hartshill Medical Centre Patient Participation Group
Remember A&E is for life threatening emergencies only!
PLEASE UPDATE YOUR MOBILE NUMBER AT RECEPTION OR ONLINE
New Data Protection Regulations come into effect on 25/05/2018 - see more information under Data Protection - GDPR
Consent Requirements for Text Messaging and Email - see below
Moving house? - don't forget to let us know your new details
Just a reminder, the surgery closes at 1.00pm on Thursdays
Extended access to primary care services is to be available to all patients for both pre-bookable and same day appointments from 1/9/18. More information available at:
As from Monday 17/9/18 , Hartshill Medical Centre will close at 6.00pm
Changes To Receiving Text Messages & Emails from Hartshill Medical Centre
From Hartshill Medical Centre: To all patients using our text messaging service, due to a change in the law regarding data protection, please confirm your consent to be contacted via text messages by completing our consent form available at reception or below
On-line services App Available
You can now download the Systm Online app to access our online services 24 hours a day, 7 days a week. It is available from Apple's App Store or Google Play Store for use on mobile phones and tablets
Electronic Prescription Service
It gives you the chance to change how your GP sends your prescripotion to the place you choose to get your medicines from. More information in our prescription tab on the home page, or ask at reception
Bowel Cancer Screening.... Say Yes ...
The NHS Bowel Cancer Screening Programme offers screening every two years to all men and women aged 60-69 - increasing up to age 75 over the next couple of years. If you are in this age group you will automatically be sent an invitation and screening kit in the post. If for some reason you have not received your kit, or did not take advantage of the screening and would now wish to participate - please call 0800 707 60 60 to request a kit.
Remember early diagnosis can save lives.
Meningitis Vaccinations for 19-24year olds:
- Are you aged between 19-24? If so, you are entitled to a Meningitis vaccination. Please contact the surgery to make an appointment with our Practice Nurse
Your Named GP
As from April 2015, all practices are required to provide their patients with a named GP. As one of our patients you have been allocated a named GP who will have overall responsibility for the care and support that our practice provides to you. This does not prevent you from seeing any GP in the practice as you currently do. Please ask at reception for your named GP
Shingles Vaccination for 70-75, 78 & 79 year old patients
New GP: We are very pleased to announce that Dr Laura Young will be joining our practice as a GP partner from 17/8/15. As you know, she has been working here for the last 12 months whilst completing her GP training and will now be a permanent member of our team working Monday, Tuesday & Wednesday.
Announcement: After working as a Partner at Hartshill Medical Centre for 13 years, Dr Stafford decided to retire on 31/3/15. As a practice, we are all very sorry to hear this but send all our good wishes to her.
Family & Friends Survey: would you recommend our practice to a member of your family or a friend? Please complete our quick survey which can be found under Have Your Say. A monthly summary of the test can be found under Upload Survey Report.
Viewing your records online:
You are now able to view certain aspects of your medical records on line. If you are interested in doing this, you will need to fill out a consent form which can be obtained from Reception and provide us with Address ID and Photo ID.
- Statement of Intent - The practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies and adverse reactions. This service will be available from end of March 2015.
PHLEBOTOMY SERVICE Early Evening Clinic
There will now be an Early Evening Clinic at the following locations:-
- Bradwell Hospital on Mondays: 8am - 6.45pm (Commencing Monday 20th January 2014) and
- Cobridge Community Health Centre on Wednesdays: 8am - 6.45pm (Commencing Wednesday 4th December 2013).
New Surgery: New Name
We have changed the name of our surgery to mark the start of a new chapter in the healthcare of the residents of Hartshill and surrounding area: Hartshill Medical Centre
A reminder that there is a one-way traffic system in place at the surgery. Entry to the site is via Ashwell Road and exit is via the barrier leading to Hartshill Road, for which you will need a token from reception. This was part of the Highways plan to reduce the amount of traffic and congestion on Ashwell Road and felt to be a safer option.
A Change of Face at Hartshill Medical Centre
After 25 years as a GP in Hartshill I have decided to retire at the end of October 2013. This has not been an easy decision to come to but after a lot of thought now seems to be the right time. I have had a most enjoyable and satisfying time here and have met many wonderful people who will remain in my memory forever.
It is my pleasure to introduce Dr Milan Mehta as my successor.
Milan has been working as a locum in the Midlands for some time and many of you will know him already. He is an excellent and conscientious Doctor and after recently marrying has decided to settle here in Stoke-on-Trent.
With the recent move to new premises and this excellent appointment I am confident the Practice will continue to grow and provide a high quality service in the future.
Best wishes to you all
Dr Andrew Dent