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Appointment Alert: In the month of  September, 49 people failed to attend for their appointment.  This equated to 13.5 hours of GP and nurse time wasted due to non-attenders, 81 appointments lost ; Please be considerate to other patients and cancel unwanted appointments. Please utilise Walk in Centres and minor ailments schemes at your local pharmacies where appropriate. Thank you


Patient Group

The Hartshill Medical Centre has for many years had a Patient Representative who would feed back patients’ views and comments to the surgery, attend surgery meetings and took an active role in the recruitment of a new GP. This was expanded in 2012 to become a Patient Participation Group.  We  have 16 members made up of patients and surgery representatives (ages ranging between 45 years and 80 years) attending meetings held on a quarterly basis. We are keen that our group represents as many of our different groups of patients as possible however we currently have the required number of members.  Anyone wishing to join should advise reception accordingly or alternatively join our virtual group, see our on-line registration form below. 

Virtual Patient Group

This is a group of patients who are willing to comment or contribute to future plans of the surgery but are unable to attend the meetings.

We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Virtual Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our virtual sign up form


Please note that no medical information or questions will be responded to.

Our Chairman is happy to receive any comments or suggestions:

Mrs K Webster, Chairman - 01782 612957, email


Any complaints should be forwarded to the surgery via the surgery complaints procedure.  Please contact reception for further information. 


Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.



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